Membership Terms

What a membership is

A UNITE membership buys access to live calls, events, community and the tools listed on the memberships page. It does not buy clients, bookings or income. What is included in each tier is exactly what that tier's card says on the day you join.

Billing

All fees are quoted and charged in US dollars. The price shown on the card is the amount charged, and any tax is calculated inside it rather than added on top. If your card is issued in another currency, your bank or card network converts the payment at its own rate and may add its own fee. UNITE does not set or control that rate, and the amount your bank shows may differ from a conversion you saw quoted elsewhere. Payments are processed by Stripe. We never see or store your card details.

UNITE is a Canadian company. GST or HST is applied to members purchasing from Canada, at the rate for their province. Memberships sold to customers outside Canada are treated as exported services and are zero-rated, so no Canadian tax is added. Tax, where it applies, is shown at checkout and on your receipt.

Monthly plans renew every month until you cancel. If you prepay six months you get one month free, and if you prepay a year you get two months free. Prepaid terms renew at the end of the term unless you cancel. You see the full total before you pay.

Cancelling

Monthly plans cancel any time, with no penalty. Access runs to the end of the month you have paid for. To cancel, email connect@unite.love and we will do it. There is no form and no exit interview.

On a prepaid six or twelve month term, email us and we will look after you.

Our guarantee

On $333.33 USD a month and below: your first month is a full yes or a full refund. Tell us any time in your first month and we refund it in full.

Refunds are issued in US dollars for the amount charged. If your bank converted the payment, the amount returned in your local currency may differ slightly because exchange rates move.

On $1,111.11 a month and above: we deliver everything in your plan in your first month, or your second month is free.

Done-for-you packages

The monthly packages and one-time jobs on the done-for-you page are work we do for you. They are separate from a membership, and these terms apply to them.

Cancelling: there is no minimum term. Tell us before your next renewal date, from your plan page or by emailing connect@unite.love, and your plan ends when the month you have paid for ends. You keep that month's work until then and nothing more is charged. The setup fee covers getting you started, so it is not refunded once we have begun.

Our guarantee: if you change your mind before we have started, we refund your first month and your setup fee in full. Once we have started, if we do not deliver what your plan lists for the month, from the recordings you have sent us, we finish it or refund the part we did not deliver, whichever you prefer. Work already delivered is not refunded. Work that needs your recordings waits for them, and does not count as undelivered while we wait. We do not promise views, followers, bookings or income.

Timing: when you save a plan we read it ourselves and email you back. Once we have your recordings we tell you the date your first batch will be ready. Your month's work starts when we have what we need from you.

Bookings with practitioners

When you book a session with a practitioner through UNITE, your agreement for that session is with the practitioner. They set their own refund policy and it is shown at checkout on their booking page.

UNITE handles payment and platform support. The practitioner handles session support.

Platform fee on bookings: UNITE takes 15% when UNITE sends the practitioner the client. When a practitioner's own client books using the practitioner's own code it is 5%, and 0% while that practitioner holds an active membership, because UNITE absorbs the card cost. Fees always come out of the practitioner's listed price. The client sees one number and pays exactly that. We will give 30 days' notice before changing any of this.

Affiliate credit

If someone joins through your affiliate link you earn 15% of their first month, then 5% of every month after, for as long as they stay. You choose how to take it, as cash or as UNITE credit. Credit is spendable on anything UNITE and it does not expire.

Results

UNITE is a business support and community membership. We do not guarantee clients, bookings, income or business results. Any figures we share are our own past results or the self-reported experience of individual members, and are not a promise of what you will achieve.

Conduct

Our rooms are shared space. Anyone who harasses, threatens or repeatedly disrupts other members can have their membership ended, and we will refund the unused part of a prepaid term.

Changes

If we change these terms in a way that affects what you pay or what you get, we will tell you before it takes effect and you can cancel. Questions go to connect@unite.love. See also our privacy policy.